Land+ FAQ

General


Listings


Tenancies


For Landlord


For Tenant



General

Q:What is Land+?

A:Land+ is the latest real estate search engine for Malaysia and Singapore. You can read more about us here.


Q:How do I register an account on Land+?

A:There is no need for manual registration, just click login and link to your email or Facebook account. Do not worry, your listings will not appear in your Facebook account. Alternatively, you can login using our mobile apps by downloading our apps here.


Q:I'm interested in a property but I can't find the contact info of the poster. What should I do?

A:Unfortunately, there is nothing we can do if the poster forgot to include his / her contact info in the listing description. However, we would like to recommend that you look at other listings instead.


Q:My phone number appear in a listing I didn't post. What should I do?

A:Please report it to our live chat so that we can look into it and remove the listing.


Q:I have a problem but it could not be resolved by your live chat. What should I do?

A:Send us an email at support@land.plus so that our technical support staff will get back to you as soon as possible.



Listings

Q:What is Land+ Listings?

A:Land+ Listings is a free service from Land+ for advertising your property for sale or rent on the Internet. You can post unlimited property listings for free, which will then get distributed to our mobile apps and website, as well as email newsletter.


Q:How do I post a property listing on Land+?

A:Firstly, you need to login to your dashboard before you can start posting a property listing on Land+. After that, click for sale or for rent to post your listing. Alternatively, you can post using our mobile apps by downloading our apps here.


Q:How long does my listing last on Land+?

A:Your listing will remain active for 300 days, after this period it will expire. That means it will not be shown in our search results, to continue showing your listing you need to Refresh it.


Q:Do I have to provide phone number in my listing description?

A:It is recommended to include phone number in your listing description so interested parties can contact you. Alternatively, you can also add your phone number to your profile. However, if you are not comfortable providing your phone number, please provide an alternative way of contacting you in the description of your listing.


Q:How do I edit / delete my listing?

A:You may edit or delete your listing from your dashboard.


Q:How do I add photos to my listing?

A:You will first need to find the listing on your dashboard then click Edit and then Save & Next, it will then lead you to the photo uploading page. You may choose to upload your own photos or select from our existing photos in Cloud.


Q:I tried to post my listing but it shows "Property can't be found". What should I do?

A:Do drop us a message at our live chat with the details of the property and we will update it as soon as possible. E.g. K Residence, KLCC - Coordinates: 3.1595678379, 101.7133004073, as well as other useful details.


Q:I tried to upload my photo but it shows "Photo is invalid". What should I do?

A:First of all, please make sure that the photo you upload is in JPEG or PNG format. If you are unable to upload photos in the mentioned format, please drop us an email at support@land.plus with the photos attached, so that we can further look into the matter.


Q:I just posted my listing but why doesn't it appear in the search results?

A:It may take up to 2 hours for your listing to appear after posting. Please drop us an email at support@land.plus if your listing still doesn't appear after 2 hours.


Q:How do I boost my listing to increase clicks?

A:In order to boost your listing, first you need to look for the listing you want to boost in your dashboard and make sure that the quality score is 100%. After that, click Boost and continue with payment on the next page.


Q:I just boosted my listing but why doesn't it appear at the top of the search results?

A:It may take up to 2 hours for your boosted listing to appear at the top of the search results after boosting. Please drop us an email at support@land.plus if your boosted listing still doesn't appear at the top of the search results after 2 hours.


Q:How do I check my listing's quality score?

A:Look for your listing in your dashboard. The quality score is located next to your listing status.


Q:Will my listing be shown if the quality score is not 100%?

A:Yes, it will still be shown but it is advisable to achieve 100% because listings with higher quality score will appear first in our search results.


Q:Why doesn't my listing appear in the search results after posting?

A:Please allow up to two hours after posting for your listing to appear in the search results.



Tenancies

Q:What is Land+ Tenancies?

A:Land+ Tenancies is an additional service from Land+ for managing your tenancy on the Internet. Verified tenants can rent from verified landlords with zero deposit.


Q:What are the benefits of Land+ Tenancies?

A:Click here to view benefits for landlord, and here for tenant.


Q:How does it work?

A:Click here to view steps for landlord, and here for tenant.


Q:When is the monthly due date of the tenancy?

A:There will be a monthly due date in every calendar month that will be on the same date as the tenancy start date.


Q:Can the tenancy period be shorter than a year?

A:Yes, both tenant and landlord are free to end a tenancy anytime with a 1-month notice from the next due date to the other party. Please take note that the action of ending the tenancy must be performed via our platform.


Q:How does the 1-month notice work?

A:Please refer here to see how it works.


Q:Is there any fee for using Land+ Tenancies?

A:Yes, there will be a service fee to both landlord and tenant, that is equivalent to a small percentage of the rental amount, whereby the higher the rental amount is the lower the fee will be and vice versa. Furthermore, your reputation score will also affect the fee calculation, whereby the better the score is the lower the fee and vice versa.


Q:Where can I view the exact amount of service fees charged?

A:Since we need to calculate the percentage based on both rental amount and reputation score, landlord will be able to review the service fee before accepting a tenancy application, while tenant can view it before submitting a tenancy application.


Q:Are there any house rules?

A:Yes, there are. Please refer here for the house rules.



For Landlord

Q:How will I be protected with Land+ Tenancies?

A:We provide landlords with a guaranteed 1-month ending notice, rental default protection and property damage compensation up to RM1,000, whereby the latter requires a police report. Please click here to see more benefits.


Q:Is it safe to rent my property with Land+ Tenancies?

A:Yes, all tenants on our platform have to submit identity documents and pass our AI-based verification algorithms before we forward their tenancy applications to you.


Q:What will happen if my tenant defaulted?

A:Once our system has detected a rental default, we will notify you so that you can start to evict your tenant. Rest assured that we will still bank in the defaulted rental payout into your bank account.


Q:How do I activate my listing for tenancy?

A:You can activate a listing for tenancy by following the steps here.


Q:Should I put my contact number in the description of the listing?

A:Yes, you need to provide your contact number for potential tenants to arrange a viewing session with you.


Q:Should I include utility bill in my rental?

A:Yes, it is advisable to do so. You may choose to separate the utility bill from the rental but you will need to manually collect it from the tenant on your own.


Q:Must the legal identity and the bank account details match?

A:You need to make sure your legal identity matches that of your bank account name in order to receive automated rental payout.


Q:What does listing status "Pending Submission" mean?

A:It means that you need to go through the listing submission process by clicking Submission at your listing.


Q:What does listing status "Pending Approval" mean?

A:It means that your listing submission is waiting to be approved by Land+.


Q:How long does it take to have my listing submission approved?

A:Land+ Tenancies listing submissions are usually approved within 48 hours.


Q:The tenant has viewed my property. How do we proceed with Land+ Tenancies?

A:Tell your tenant to click Start Zero Deposit Tenancy on your listing and complete the subsequent tenant's steps. Once your tenant's tenancy application has been approved by us, you may proceed to accept it after double checking the tenancy details.


Q:I have accepted a tenancy application. What should I do next?

A:Please contact the tenant directly to arrange moving in on the start date.


Q:When will I receive my rental payout?

A:You will receive the 1st month due amount in your bank account 3-5 days after the tenancy start date. Subsequently, you will automatically receive the due amount every month 3-5 days after the monthly due date.


Q:Can I cancel a tenancy before the start date?

A:Yes, but please note that cancelling a tenancy after accepting it will impact your reputation score, as well as your future tenancy fees.


Q:Can I cancel a tenancy after the start date?

A:No. However, you can end a tenancy after the start date.


Q:How do I end a tenancy?

A:You are free to end a tenancy after the start date anytime with a 1-month notice from the next due date to the tenant. Please note that ending a tenancy will allow Land+ to notify the tenant to arrange moving out before the end date and the action of ending a tenancy must be performed via our platform. Click here to see how.


Q:How does the 1-month notice work?

A:Please refer here to see how it works.


Q:My property has been damaged. What should I do?

A:First, discuss about the issue with the tenant. If the tenant is not cooperative, please file a police report and email it to us at support@land.plus along with any evidence and supportive documents attached.



For Tenant

Q:How will I be protected with Land+ Tenancies?

A:We provide tenants with a guaranteed 1-month ending notice, rental default protection and tenants no longer need to worry about unreturned deposits. Please click here to see more benefits.


Q:Is it safe to rent through Land+ Tenancies?

A:Yes, all landlords on our platform have to submit identity documents and pass our AI-based verification algorithms before we approve their listing submission.


Q:What will happen if my landlord defaulted?

A:Please send us an email regarding your case at support@land.plus along with any evidence and supportive documents attached. We will investigate and refund your rental payment once your case has been proven.


Q:I'm interested in renting with Land+ Tenancies. How do I start?

A:You can rent with Land+ Tenancies by following the steps here.


Q:Do I need to use my real name for the tenancy?

A:Yes, and make sure your legal identity matches that of the actual tenant in the tenancy.


Q:What payment methods do you accept?

A:We only accept credit/debit cards for now.


Q:Is it safe to provide my credit/debit card details?

A:Rest assured that your credit/debit card details will be protected and all rental payments will be made through our secured payment gateway.


Q:When will my credit/debit card be charged?

A:Your credit/debit card will not be charged until you have verified the final tenancy rental amount. After that, your credit/debit card will be charged the 1st month due amount once the landlord accepts your tenancy. Subsequently, your credit/debit card will be automatically charged the due amount every month 3-5 days before the monthly due date.


Q:What will happen if my credit/debit card failed to be charged?

A:First of all, it will leave a negative impact on your reputation score. Your tenancy application will be rejected if your credit/debit card failed to be charged for the first payment. Subsequently, if your credit/debit card failed to be charged for any one of the following monthly rental due, we will send you a reminder email and try to charge again after 1-2 days. If it still fails, your tenancy will be automatically terminated.


Q:How do I make sure my credit/debit card can be successfully charged?

A:Firstly, make sure that your card is still valid. If you are using a debit card, please make sure the online purchase function has been activated and have sufficient balance in your bank account.


Q:What does "Pending Approval" mean?

A:It means that your tenancy application is waiting to be approved by Land+.


Q:How long does it take to have my tenancy application approved?

A:Land+ Tenancies tenancy applications are usually approved within 48 hours.


Q:What does "Pending Acceptance" mean?

A:It means that your tenancy application is waiting to be accepted by the landlord.


Q:My tenancy application has been accepted by the landlord. What should I do next?

A:Please contact the landlord directly to arrange moving in on the start date.


Q:Can I cancel a tenancy before the start date?

A:Yes, but please note that cancelling a tenancy before the start date will incur a cancellation fee deducted from your 1st month paid due refund. Furthermore, it will impact your reputation score, as well as your future tenancy fees.


Q:Can I cancel a tenancy after the start date?

A:No. However, you can end a tenancy after the start date.


Q:How do I end a tenancy?

A:You are free to end a tenancy after the start date with a 1-month notice from the next due date to the landlord. Please note that ending a tenancy will allow Land+ to notify the landlord to arrange moving out before the end date and the action of ending the tenancy must be performed via our platform. Click here to see how.


Q:How does the 1-month notice work?

A:Please refer here to see how it works.


Q:I accidentally damaged the property. What should I do?

A:First, discuss about the issue with the landlord and give your cooperation. If you are not willing to pay for the compensation or fixing cost, the landlord can file a police report against you and your reputation score will be affected.