Land FAQ

General

What is Land?

Land is the latest real estate search engine for Malaysia and Singapore. You can read more about us here.

How do I register an account?

There is no need for manual registration, just click login and link to your email or Facebook account. Do not worry, your listings will not appear on your Facebook. Alternatively, you can login using our mobile apps.

Why can't I find the contact number of the poster?

Unfortunately, there is nothing we can do if the poster forgot to include his / her contact number in the description. However, we would like to recommend that you look for other listings instead.

Why does my phone number appear in a listing I didn't post?

Please report it to our live chat so we can look into it and remove the listing.

Why couldn't your live chat resolve my problem?

Send us an email at support@land.plus so that our technical support staff will get back to you as soon as possible.


Auctions

What is Land Auctions?

Land Auctions is a free service for buying and selling auctioned properties on our platform. In addition, bidders can register for auctions while agents can receive auction registrations; fully online via our value added service.

What are the benefits?

Click here to view benefits for bidder.


Listings

What is Land Listings?

Land Listings is a free service for advertising your property for sale or rent on our platform. You can post unlimited listings for free, which will then get distributed to our mobile apps and website.

How do I post a listing?

Firstly, you need to login to your dashboard then click for sale or for rent to post a listing. Alternatively, you can post using our mobile apps.

How do I delete / edit my listing?

Firstly, you need to find the listing on your dashboard then click Delete or Edit. Alternatively, you can delete or edit using our mobile apps.

How do I upload photos to my listing?

Firstly, you need to find the listing on your dashboard then click Edit and then Save & Next, it will then lead you to the photo uploading page.

You may choose to upload your own photos or select from our existing photos in Cloud. Alternatively, you can upload using our mobile apps.

How long does my listing last?

Your listing will remain active for 600 days, after this period it will expire. That means it will not be shown in our search results, to continue showing your listing you need to Refresh it.

Do I have to provide my phone number in the description?

It is recommended to include your phone number in the description so interested parties can contact you. Alternatively, you can also add your phone number to your profile.

However, if you are not comfortable providing your phone number, please provide an alternative way of contacting you in the description.

Why does it show "Property can't be found" when I tried to post a listing?

Please report it to our live chat with the details of the property so we can add the missing property to our database.

Why does it show "Photo is invalid" when I tried to upload a photo?

Make sure that the photo you upload is in JPEG or PNG format. If you are unable to upload photos in the mentioned format, please forward those files you were trying to upload to support@land.plus so our technical support staff look into this issue.

How do I boost my listing to increase clicks?

Firstly, you need to find the listing you want to boost in your dashboard and make sure that the quality score is 100%. After that, click Boost and continue with payment on the next page.

How do I check the quality score of my listing?

Firstly, you need to find the listing in your dashboard. The quality score is located next to the status.

Why doesn't my boosted listing appear at the top of the search results?

It may take up to 2 hours for your boosted listing to appear at the top of the search results after boosting. Please contact us if your boosted listing still doesn't appear at the top of the search results after 2 hours.

Why doesn't my listing appear in the search results when the quality score is 100%?

It may take up to 2 hours for your listing to appear in the search results after posting. Please contact us if your listing still doesn't appear in the search results after 2 hours.

Will my listing be shown if the quality score is below 100%?

Yes, it will still be shown but it is advisable to achieve 100% because listings with higher quality score will appear first in our search results.


Tenancies

What is Land Tenancies?

Land Tenancies is a value added service for managing your tenancy via our platform, so that verified tenants can rent from verified landlords with zero deposit.

What are the benefits?

Click here to view benefits for landlord, and here for tenant.

How does it work?

Click here to view steps for landlord, and here for tenant.

What is the 1-month ending notice?

Click here to view how the 1-month ending notice works.

What is the monthly due date?

The monthly due date is the same date as the tenancy start date every month where rent is due. For example, if you start your tenancy on 12th Feb, then the 12th of every subsequent month will be the monthly due date.

What is the service fee?

The service fee is a small percentage between 3% and 8% of the rental, whereby the higher the rental the lower the fee and vice versa. Furthermore, your reputation score will also affect the fee calculation, whereby the better the score the lower the fee and vice versa.

The landlord will be able to review the service fee before accepting a tenancy application, while the tenant can view it before submitting a tenancy application.

What is the tenancy period?

There is no fixed tenancy period, as both tenant and landlord are free to end a tenancy anytime as long as a 1-month ending notice is given. Please note that the notice date starts from the next due date, and not the date of notice given. Also, the action of ending a tenancy must be submited via our platform.

What are the house rules?

Every landlord can come up with their own house rules, so make sure you agree with them before submitting a tenancy application. In general, these are the common house rules.


For Landlord

How will I be protected with Land Tenancies?

We provide landlords with a guaranteed 1-month ending notice and rent default protection. Furthermore, all tenants on our platform have to submit identity documents and pass our AI-based verification algorithms before their tenancy applications are forwared to you for acceptance.

Please click here to see more benefits.

How do I activate my listing for tenancy?

You can activate your listing for tenancy by following the steps here.

Must the legal identity and the bank account details match?

Yes, you need to make sure your legal identity matches that of your bank account name in order to receive automated rental payouts.

Should I include my contact number in the description?

Yes, you need to include your contact number so interested tenants can contact you and arrange viewing.

Should I include utility usage together with the rental?

Yes, you may include utility usage together with the rental if you want to avoid the hassle of collecting it manually each month.

What does status "Pending Submission" mean?

It means that you need to submit your legal identity and bank account details by clicking Submission at your listing.

Please note that only landlords that plan to use the Land Tenancies platform need to submit their listings for approval, whereas normal listings do not require any approval nor submission.

What does status "Pending Approval" mean?

It means that your listing has been successfully submitted and is waiting for approval. Listing submissions are usually approved within 48 hours.

What is next after a tenant has viewed my property?

Inform the tenant to click Start Zero Deposit Tenancy from the listing and complete the subsequent steps. Once the tenancy application has been approved, you may proceed to accept it. Please double check the tenancy details before accepting it.

What is next after I have accepted a tenancy application?

Please contact the tenant directly to arrange moving in on the start date.

Can I cancel a tenancy before the start date?

Yes, but please note that cancelling a tenancy after accepting it will impact your reputation score, as well as your future service fee.

Can I cancel a tenancy after the start date?

No, but you can end a tenancy after the start date.

How do I end a tenancy?

You are free to end a tenancy after the start date anytime with a 1-month ending notice. Please note that ending a tenancy will allow Land to notify the tenant to arrange moving out before the end date, and the action of ending a tenancy must be submited via our platform.

Click here to view the steps.

How does the 1-month ending notice work?

Click here to view how the 1-month ending notice works.

What happens if a tenant defaults?

Once our system has detected a rent default, we will notify you so that you can start to evict the tenant. Rest assured that we will still bank in the defaulted rental payout into your bank account.

When will I receive my rental payout?

You will receive the 1st month rent in your bank account 3-5 days after the tenancy start date. Subsequently, you will automatically receive the rent every month 3-5 days after the monthly due date.


For Tenant

How will I be protected with Land Tenancies?

We provide tenants with a guaranteed 1-month ending notice and unreturned deposit protection. Furthermore, all landlords on our platform have to submit identity documents and pass our AI-based verification algorithms before their listing submission are approved.

Please click here to see more benefits.

How do I start renting with zero deposit?

You can start renting with zero deposit by following the steps here.

Must the legal identity and the actual tenant match?

Yes, you need to make sure your legal identity matches that of the actual tenant in the tenancy.

What payment methods do you accept?

We only accept credit/debit cards for now. Rest assured that your credit/debit card details will be protected and all rental payments will be made through our secured payment gateway.

What does status "Pending Approval" mean?

It means that your tenancy application has been successfully submitted and is waiting for approval. Tenancy applications are usually approved within 48 hours.

What does status "Pending Acceptance" mean?

It means that your tenancy application has been successfully approved and is waiting for acceptance by the landlord. Tenancy applications are usually accepted within 48 hours.

What is next after my tenancy application has been accepted?

Please contact the landlord directly to arrange moving in on the start date.

Can I cancel a tenancy before the start date?

Yes, but please note that cancelling a tenancy before the start date will incur a cancellation fee deducted from the refund of your 1st month paid rent. Furthermore, it will impact your reputation score, as well as your future service fee.

Can I cancel a tenancy after the start date?

No, but you can end a tenancy after the start date.

How do I end a tenancy?

You are free to end a tenancy after the start date anytime with a 1-month ending notice. Please note that ending a tenancy will allow Land to notify the landlord to arrange moving out before the end date, and the action of ending a tenancy must be submited via our platform.

Click here to view the steps.

How does the 1-month ending notice work?

Click here to view how the 1-month ending notice works.

What happens if my credit/debit card fails to be charged?

Please check if your card/debit card has been activated for online use and has sufficient balance in the bank account. Please note that your tenancy application will be rejected if your credit/debit card fails to be charged for the 1st month rent.

Subsequently, if it fails to be charged for any one of the following monthly rent, we will send you a reminder and try to charge again after 1-2 days. If it still fails then your tenancy will be automatically terminated, and this will impact your reputation score, as well as your future service fee.

What happens if the landlord terminates without notice?

Send us an email at support@land.plus along with any evidence and supporting documents. You will be refunded once your case has been investigated and the landlord will be penalized accordingly.

When will my credit/debit card be charged?

Your credit/debit card will not be charged until you have verified the final monthly rental of the tenancy. After that, your credit/debit card will be charged the 1st month rent once the landlord accepts your tenancy.

Subsequently, your credit/debit card will be automatically charged the rent every month 3-5 days before the monthly due date.